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How We Handle Your Concerns

1. Receipt Acknowledgement: You'll receive an immediate confirmation of your grievance submission.
2. Initial Response: Within 24 working hours, our grievance officer will contact you.
3. Investigation: We'll thoroughly investigate your concern with the relevant departments.
4. Resolution Plan: We'll propose a resolution within 3-5 working days.
5. Implementation: Agreed resolution will be implemented promptly.
6. Follow-up: We'll ensure you're satisfied with the resolution.

Escalation Process

If you're not satisfied with the initial resolution:

1. Request escalation to our Customer Relations Manager
2. If still unresolved, it will be reviewed by our Director
3. As a last resort, you may approach IATA (for flight-related issues) or the Ministry of Tourism

For urgent grievances, please call our 24/7 support: +91 9818127864